Privacy Policy

Information we collect

Information you provide

• Account and order details (name, billing/shipping address, email, phone).
• Payment details (processed by our payment partners—see “Payments”).
• Messages you send us (support, reviews, social media).

Information collected automatically

• Device and usage data (IP address, browser, pages viewed, time on site).
• Approximate location derived from your IP address.
• Cookies and similar technologies (see “Cookies & analytics”).

Information from third parties

• Analytics providers and advertising partners.
• Fraud prevention and payment processors.

How we use your information

• To process, fulfil and communicate about your orders.
• To create and manage your account and preferences.
• To provide customer support and handle returns.
• To operate, secure and improve our website and services.
• To personalise content and recommendations.
• To send service messages (e.g., order and shipping updates). Marketing emails are sent only with your consent and include an unsubscribe link.
• To detect and prevent fraud or misuse.

Legal bases (where applicable): contract performance, legitimate interests (e.g., site security, fraud prevention), compliance with legal obligations, and consent for marketing cookies/emails.

Cookies & analytics

We use cookies and similar technologies to keep your cart, remember preferences, measure site performance and, where enabled, deliver relevant ads.

• Essential: required for the site to function (e.g., cart, checkout).
• Analytics: to understand traffic and improve the site.
• Marketing: to show offers based on your interests (only with consent where required).

You can manage cookies via your browser settings and, where shown, our cookie banner preferences.

Sharing your information

We do not sell your personal information. We share it only with trusted providers who help us run our business, such as:

• E-commerce platform and hosting providers (website operation and storage).
• Payment processors and fraud prevention services.
• Couriers and fulfilment partners (to deliver your order).
• Analytics and email service providers (with consent where required).
• Authorities where required by law or to protect our rights.

These providers process data under contracts that protect your information.

Payments

Payments are processed securely by our payment partners. We do not store full card numbers. Your payment information is handled in accordance with the processors’ privacy policies and applicable security standards (e.g., PCI-DSS).

Data retention

We keep your information only as long as necessary for the purposes described above—typically for the life of your account, to fulfil orders, comply with legal obligations, resolve disputes and enforce agreements.

Your rights

Depending on your location, you may have rights to:

• Access, correct or delete your personal information.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent (e.g., marketing).
• Data portability.

To exercise your rights, contact info@elitearomaz.com. You may also have the right to lodge a complaint with your local data protection authority.

International transfers

Your information may be transferred to and processed in countries outside your own. Where we transfer data internationally, we use appropriate safeguards (such as standard contractual clauses) to protect your information.

Children

Our website is not intended for children and we do not knowingly collect personal information from anyone under the age of 13 (or the age required by local law).

Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with a new “Last updated” date.

Contact us

ELITE AROMAZ LTD
8 Lanark Square, London, E14 9RE, United Kingdom
Email: info@elitearomaz.com